Reef33's Privacy Policy – How Safe Is Your Data With Us

Welcome to reef33. This Privacy Policy ("Policy") applies to all users of the reef33 platform. It details how reef33 handles and protects the information you provide — and the information reef33 collects — when you access the platform through the website, mobile app, or any other channel.

Reef33 believes privacy is a fundamental right. That's why we collect only the information necessary to operate our services and protect it with the utmost care. This policy is written in plain language so everyone can understand it easily.

Reef33 collects two types of data — information you provide directly, and data collected automatically while you use the platform.

Reef33 uses the information it collects for the following purposes:

• Account Management: Registration, login, password reset, and account verification.
• Payment Processing: Managing deposits, withdrawals, and transaction history.
• Service Improvement: Analyzing user experience to improve and enhance the platform.
• Security Assurance: Detection of fraud, account hacking, and suspicious activity.
• Legal Compliance: Fulfilling Anti-Money Laundering and KYC obligations.
• Relevant Communications: Sending you promotions and updates tailored to your preferences.
• Responsible Betting: Monitoring betting behaviour to offer assistance when needed.

Reef33 never sells your information to advertisers or marketing companies.

Reef33's servers are hosted in internationally certified data centers with round-the-clock physical and digital security. The measures reef33 follows to protect your data:

• All data transfers are secured with TLS 1.3 encryption.
• Sensitive data stored on servers is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor OTP verification is available on every account.
• Automatic account lockout on suspicious login attempts, with an instant alert sent to the member.
• Reef33 staff may only access user data when specifically required and with designated authorization.

Your data is retained for as long as your account remains active and for any period required by law. Once your account is closed, unnecessary personal data is deleted.

Reef33 shares your personal data with third parties only in the following limited circumstances:

• Payment Processor: To process transactions with payment gateways such as bKash, Nagad, Rocket, or your bank.
• Identity Verification Service: With regulated verification bodies to complete the KYC process.
• Law Enforcement: Upon request from authorities under a court order or legal obligation.
• Technology Partners: Technology service providers that support reef33's platform operations — they are not permitted to use the data for their own purposes.

Reef33 uses cookies and similar technologies to ensure platform functionality and enhance the user experience. reef33 uses the following types of cookies:

Cookies can be managed through your browser settings. However, disabling essential cookies may affect the functionality of certain reef33 features.

As a reef33 member, you have the following rights regarding your personal data:

To exercise these rights privacy@reef33.ws. reef33 typically responds within 30 days. In certain cases, complete deletion of data may not be possible due to legal obligations.

Reef33 services are strictly for users aged 18 and above. reef33 does not knowingly collect or store any data from minors.

If a minor attempts to register on reef33, our age-verification system will attempt to detect and block it. Should an account belonging to a minor be created and come to our attention, it will be immediately suspended and all associated data deleted.

Reef33 may update this Privacy Policy from time to time. Where changes are significant, members will be notified at least 14 days in advance via their registered email or in-app notification.

Continuing to use reef33 after any changes have been made means you accept the updated Privacy Policy. If you object to the changes, you may request to close your account.

Previous versions of this Policy will be available as archived documents on the reef33 website.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact reef33's data protection team: